FAQ's

FREQUENTLY ASKED QUESTIONS

1. Do you accept orders by phone?
2. Do you offer a print catalog?
3. How do I request a donation or Student Athlete appearance?
4. Why didn't I get an Order Confirmation Or Tracking Number sent?
5. Why doesn't my Tracking Number work on the UPS Website?
6. Will my order be charged with sales tax?
7. I've made a mistake how do I cancel my order?
8. How do I add or subtract an item from an order after it's been placed?
9. Do you accept International Orders?
10. What forms of payment do you accept?
11. How long will it take before I receive my order?
12. What is your Product Return Policy?
13. How do I return or exchange a product?
14. How much do you charge for shipping?
15. Do you ship to PO Boxes?
16. Do you ship to APO or FPO Boxes?
17. Will I get a Tracking Number when the order is sent?
18. Do you ship overseas?
19. What is meant by an Account?
20. What if I forget my password?
21. What is the best policy on washing a jersey?


1. Do you accept orders by phone?

Absolutely. Ordering can be placed either online or phoned in toll free to 877-91-SIOUX.

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2. Do you offer a print catalog?

I am sorry but at this time we do not offer print catalogs

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3. How do I request a donation or Student Athlete appearance?

All requests concerning Player Appearances, Team Donations, and other such issues should be directed to the appropriate contact with the University of North Dakota Athletic Department. This information can be found HERE.

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4. Why didn't I get an Order Confirmation Or Tracking Number sent?

Immediately upon ordering you will be sent an e-mail of an Order Confirmation that we encourage you to review. Similarly when your order leaves our facility you will generally be emailed the UPS Tracking Numbers for your shipment.

If you are not receiving these correspondences it is generally due to an incorrect e-mail address for your account or your E-mail Provider or E-mail Client has outside mail blocked via a Spam Blocking software package. If you are not receiving e-mail please check your registered e-mail address within your profile by logging in.

Also if you or your E-mail Provider are using Spam Block software please make sure the domain siouxshop.com and theralph.com is excluded from filtering.

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5. Why doesn't my Tracking Number work on the UPS Website?

Tracking Numbers are generated and emailed at our facility at the time your package is prepared for shipping.

UPS often times requires additional time to get this information available to you online.

The Tracking Numbers are generally available within 12-24 hours after the Notification E-mail is sent.

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6. Will my order be charged with sales tax?

In accordance with prevailing state laws Sales Tax is automatically added at the time of checkout for those person placing orders and shipping within the state of North Dakota.

Those person residing and shipping outside the state of North Dakota are not charged.

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7. I've made a mistake how do I cancel my order?

To Cancel an order submit the request through the Customer Service Department. (link to contact us)

Please include the Order Number and reason for the Cancellation.

You may also contact a store representative at 1-877-91-SIOUX.

Note that the request must be received prior to the order being shipped.

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8. How do I add or subtract an item from an order after it's been placed?

To amend an order please submit the request through the Contact Form.

Please include the Order Number as well as the Product No# and description.

You may also contact a store representative at 1-877-91-SIOUX.

Note that the request must be received prior to the order being shipped.

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9. Do you accept International Orders?

International Shipping Currently Available for Canadian orders only. This means we currently are only accepting international orders from our Canadian neighbors at this time.
 
We hope to expand our international options in the very near future.

 

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10. What forms of payment do you accept?

The Sioux Shop accepts:
MasterCard, Visa, Discover, American Express.

You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

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11. How long will it take before I receive my order?

Please note:
Orders placed after 12:00pm CST will not be processed until the next business day.

Every effort is made to process orders as expediently as possible and most orders are generally processed within 24 hours of purchase.

Customers will be notified if processing exceeds 48 hours for selected UPS Air Shipments and 72 hours for selected UPS Ground Shipments. Note that this applies to weekday orders only. There is no processing done on Saturday, Sunday, or holidays.

Further delays can sometimes be attributed to UPS shipping schedules. Please note that we cannot be responsible for UPS failing to ship within the confines of its promised delivery time.

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12. What is your Product Return Policy?

On all products not covered by the exemptions listed below we offer a 30 Day Money Back Guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping, handling fees, or brokerage fees that may have occurred.

Further the products must be returned in new, unworn condition with all original product tags intact.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at siouxshop@theralph.com. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at siouxshop@theralph.com. Please include your order number when you contact our representative.

Return Exceptions:
Returns or Exchanges cannot be granted on any Special Order Products, Authentic Merchandise, Customized Products, or Sale Items.

Product Warranties:
We guarantees the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

To Exchange Or Return:
If you should need to exchange or return a product and it is within the policy listed above please print the Return Form found under help desk and "Returns & Exchanges" and send it with the products.

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13. How do I return or exchange a product?

If you should need to exchange or return a product and it is within the policy listed above please print the Return Form send it with the products.

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14. How much do you charge for shipping?

Shipping is calculated at the time of checkout based on the current UPS charges for the weight, method, and destination of your order.

Shipping methods and costs are clearly shown at the point of checkout for your selection.

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15. Do you ship to PO Boxes?

We absolutely cannot ship to Post Office Boxes or other such unattended drop points.

All orders with PO Box destinations will be refused.

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16. Do you ship to APO or FPO Boxes?

We can ship to APO or FPO Box destinations, however the only shipping option for these destinations is UPS SurePost.

Consequently these shipments will not be insured and can take longer for delivery. We will provide you with tracking information once the package has been shipped.

We are not able to ship oversized packages or gift cards to these address. 

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17. Will I get a Tracking Number when the order is sent?

UPS Tracking Numbers are generally sent when the order is fully processed and marked as completed.

Please note that these Tracking Numbers are not always active on the UPS site for 12-24 hours after we make them available and do not apply to Special Order products.

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18. Do you ship overseas?

UPS Worldwide shipping options are available on applicable orders at the time of Checkout.

Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.

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19. What is meant by an Account?

An account can be setup either at the time purchase or by clicking on the Register button. An account allows you to store you user Profile information as well as view your past Order History and establish a Wishlist of items.

You can access your personal account information at any time by simply logging in from the Account Login.

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20. What if I forget my password?

If you have forgotten the password to your siouxshop.com user account please click on "forgot your password" under the account holders box on the right side of the screen and enter your e-mail address.

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21. What is the best policy on washing a jersey?

Washing Instructions:
To ensure the life of your jersey, please only hand wash your jersey with a delicate soap and hang it to dry.

Please do not put your jersey in the washing machine or dryer.

Please Note:
Instructions on the inside tag of the jersey are for the garment PRIOR to the numbers being sewn on authentics or printed on replicas.

We strongly recommend to hand wash and line dry to maintain the quality of your jersey.

We will not accept any returns or exchanges for apparent incorrect washing of the garments.

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Supporting UND Athletics

The Sioux Shop’s profits are reinvested back into the athletics enterprise to help support the development of UND’s Athletic programs and student-athletes.